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The NestSMM management system is embodied by the combination of professional administration and an energetic executive body. The long experience brings out a noticeable level of service quality and helps to keep the rate as low as possible. The agency makes decisions with the help of both experienced minds and talented young team members. The infrastructure of the panel is superbly constructed and operated with perfect synchronization.
Our Customer Support Team corresponds with the customers from every hook and corners and try to understand their problems by collecting data and information. Then our managerial body studies and examines their complaints and issues closely. Collected information are at the next step sent for analysis and research to look out closely where the actual problem lies. In this way, we assist them by finding out the possible solution by leveraging their marketing policy.
More than 1 million Orders made on NestSMM till now!
The Smm Panel business is a wide and complex one to run. It has many wings of activities to process. Without an organized administration of all the operations, there might be interruptions in service provision.
That is why most of the SMM panels have a bad reputation and receive lots of complaints about their service from customers. NestSMM stands out from this accusation because its management body has strong authority over decision-making. With the supervisory and managerial functions, it empowers the process of controlling and sets the strategy and objectives from all directions.
There are five separate teams or units that make up our executive body. In order to maintain synchronization among these divisions of the working team, it has divided its departments into categories based on responsibilities.
Dedicated Customer Support Team
Instant customer service is very important to make customers happy and retain them. The team performs as spokesman of a SMM panel to communicate with the customers either through ticket, telegram or over the whatsapp. NestSMM Dedicated Customer Support Team remains active 24/7 hours and send reply ticket within 1 or 2 hours only.
The NestSMM customer support unit takes care of our customers both before and after they buy and use our SMM services. 10 vigilant members of our customer support team keep answering the customers' questions round the clock, which helps them have an easy and enjoyable experience with NestSMM.
The team members humbly receive every piece of feedback and comment from customers and clients, whether it is negative or positive, a complaint or an expression of appreciation. Then the team members collect as much information and data as they can. Considering which we can assume overall how well our service is running.
The collected data and information are documented in an Excel spreadsheet monthly and sent to the administration or directorial body to analyze and speculate. Administration provides valuable suggestion and solution to those feedbacks on priority basis.
Well Trained Technical Team
The technical team works on the functionality of customers' orders and maintenance on the basis of information and data collected from the customer support team.
For the betterment of smooth operation, well trained team members suggest and instruct our customer through Support team. and to provide instant services technical team remains always alert to fix up all the functional issues occurred from the customer end.
Security & Development Team
In SMM panels payment or funds transaction between customers and panel are extremely frequent. as we have to deal with everyone from the novice to the business tycoon. One hundred percent transparency and security are crying out for fund transfers, whatever the amount is. Financial Security Teams looks after many issues like payment delayed to add; fund stuck not depositing; not refunded timely; particular payment method is not granted; entered wrong card information etc.
Account safety comes next, which is so crucial because there are so many hacking groups and scammers lurking around to commit fraud. NestSMM Security has to be on high alert against this risk of hacking a customer's account following the many precautions of two-factor authentication.
This unit are committed to and responsible for assessing any safety risks or security threats that could affect our agency and our customers as well.
Genius Programmers Team
The NestSMM programming team is made up of several computer programmers. These computer programmers usually are engaged to maintenance of the software that run the panel services. Smm panels are is fully technology oriented online business. This team develops Child Panel script or website to sell and install it into C-Panel for the customers facilities.
In addition, a lot of SMM panels offer services like software-generated traffic and social media likes, followers, subscriptions, and likes. These software applications are developed by the Programming team also. To do the task they have to work collaboratively on an individual sub-task within a larger programming project.
Top Level Marketing Team
The NestSMM Marketing Team is founded with employees who are definitely specialized in related fields of digital marketing, information technology, and SEO. As we all know, marketing is the activity of communicating and offering services to sell that have value for customers, clients, and partners at large.
According to the "Seven P Formula," the NestSMM marketing team focuses on these seven factors: product, price, promotion, place, packaging, positioning, and people.
A team of expert personnel collected, organized, and wrote down data about the market. Email marketing, content marketing, website marketing, and advertising in social media are our major marketing strategies for our own agency.
The expert hands of SEO team provide customer to rank their business high in the search engine. This team consists of content writers, digital marketers, website designers, and developers.